KLiKK – Grievance Redressal Mechanism

If you have any grievances related to content title, its age ratings, title descriptions or synopsis, content advisories, or tags, you can raise a content grievance with us. 

Please write to our Grievance Officer- Ms.Teresa Dsouza at grievance@klikk.co.in  

Kindly provide the following details along with your complaint for quick resolution: 

• Name of the Film/Web series along with Episode Number
• Type of Complaint - Title/ Age rating/title description or content advisories and/or any other Content-related
• Short Summary of the complaint
• Your details- Full Name, Contact details (Mobile no. & Email Id)

Please note that in the absence of the complaint not filed in the aforesaid format and/or incomplete and/or misleading and vague in nature, the complaint will be considered as   " invalid complaint "  

Based on the complaint raised, we will take reasonable measures to resolve the concern and if required, may also seek further information from you . 

For any other query/inquiry/ issues or suggestions you can write to our support id - support@klikk.co.in  

Process for resolving Grievances:  

• You would receive an acknowledgment mail within 24 hours, on receipt of your complaint.


• Upon review, all valid complaints will be addressed and the complainant will be informed within 7 to 15 working days. Reasonable measures will be taken, wherever required, to redress the concerns of the viewers.


• KLiKK is a member of a self-regulatory body namely, " Digital Publisher Content Grievance Council " (DPCGC), and you can reach DPCGC for all unresolved content related grievances at dpcgc.org

Our Content Grievance report for the previous month is available here.